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Weapons Policy

Mountain Line Weapons Policy (October 2023)

No unlawful weapons shall be brought aboard MUTD vehicles. In cases where the law allows the possession of weapons, individuals may not display or handle these weapons in a manner that could reasonably cause fear or alarm among other individuals or District employees.

No weapons of any kind are permitted inside MUTD buildings.

District employees are prohibited from carrying firearms, knives, or any other weapons on MUTD property, including in Mountain Line vehicles. Any exceptions to this policy must be approved in writing by the General Manager.

Via App Privacy Policy

Effective Date: June 27, 2022 

Last Updated Date: June 27, 2022 

This Privacy Policy is incorporated by reference into the Mountain Line Terms of Use. The term “Mountain Line,” “Company,” “we,” and “us” includes Mountain Line and the Missoula Urban Transportation District. 

Mountain Line complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Mountain Line contracts app services with Via Transportation Inc., (“Via”), which has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification page, please visit https://www.commerce.gov/page/eu-us-privacy-shield. 

This Privacy Policy explains how Mountain Line may: 

  • collect, 
  • use, and 
  • disclose information we obtain through the “Service.” 

The “Service” means any website, mobile application, or Internet service under Via’s control, whether partial or otherwise, in connection with providing Via’s online platform that connects users with vehicle-sharing transportation providers in major cities. Each reservation a user makes with such vehicle-sharing transportation providers on the Service is a “Reservation,” and each ride taken through a Reservation is a “Ride.” “Member” means any such individual who uses the Service to make Reservations and take Rides. “Driver Partner” means any such independent contractor partner who registers with the Service as a third-party transportation provider to provide Rides to Members. 

“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. 

THE SERVICE COLLECTS YOUR INFORMATION 

We collect Personal Information when you: 

  • register to use the Service; 
  • use the Service; and 
  • communicate with us. 

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service. 

Two kinds of users may use the Service, Members and Driver Partners. We collect different types of information from these two types of users. 

Personal Information Collection – Members.  

You must register to make a Reservation through the Service. To register, you may need to provide Personal Information, such as your name, phone number, email address, billing address, and credit card information. You may also provide other optional information. 

Personal Information Collection – Driver Partners.  

To register as a Driver Partner, you may need to provide Personal Information such as your name, email address, phone number, date of birth, vehicle information, driver’s license information, insurance information, banking information and social security number (SSN) in the United States or National ID Number in the European Union. This type of information is collected from Driver Partners to enable our compliance with local and state laws and regulatory requirements applicable to the Service, compliance with tax laws, and to process payments to Driver Partners. Information collected from Driver Partners may be shared with federal and state tax agencies or local regulators as required by law. 

Using the Service.  

We collect information you post through the Service. For example, when you make a Reservation, the Service will collect the information you provide in such submissions, including any Personal Information. We will also store your transaction history. 

Customer Support.  

We may collect Personal Information through your communications with our customer-support team. 

Location and Other Information from Your Mobile Device.  

We collect and store your location information if you enable your mobile device to send it to us. We may also collect information that identifies the mobile device you are using. Collection of this information improves the provision of the Service. You may opt-out of location-based services at any time by editing the setting at the device level. 

Cookies, Automatic Data Collection, and Related Technologies.  

The Service and Via collect and store information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When you visit the Service, Via receives and records information on their server logs from your browser, including your unique device ID, IP address, and from cookies and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Via may use information collected through these tracking technologies to remember information so that you won’t have to re-enter it on subsequent visits, to provide and monitor the effectiveness of the Service, to provide custom, personalized content, to automatically update the Service on your mobile devices and for other purposes. Most browsers allow you to block and delete cookies, though depending on your mobile device you may not be able to delete tracking technologies from your device. Deleting or blocking cookies and other tracking technology may cause the Service to not work properly. Although we do our best to honor the privacy preferences of our members, we are not able to respond to Do Not Track signals from your browser at this time. 

By using the Service, you are authorizing Via to gather, parse, and retain data related to the provision of the Service. 

HOW VIA USES YOUR INFORMATION 

Via uses Personal Information to 

  • facilitate and improve its services; and 
  • communicate with you. 
  • Via may use aggregate information for any purpose, including for marketing purposes. 

Internal and Service-Related Usage.  

We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve our services. 

Communications.  

We may send email or text messages to the email address or phone number you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance. 

Marketing.  

We may use information, including Personal Information, to facilitate transmittal of information that may be useful, relevant, valuable, or otherwise of interest to you, and to serve you personalized content that may be relevant to your interests. 

Aggregate Data.  

We may anonymize and aggregate data collected through the Service and use it for any purpose. 

VIA MAY DISCLOSE YOUR INFORMATION 

Via may share your information: 

  • with our Driver Partners or Members only to facilitate your Rides; 
  • with our third-party service providers; 
  • in the context of a Driver Partner referral; 
  • with insurance companies, government agencies or law enforcement; 
  • to comply with legal obligations; 
  • to protect and defend our rights and property; and 
  • with your permission. 

Via does not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. 

Driver Partners and Members.  

When a Member requests a Ride, we may share your first name and last initial and location with a Driver Partner in order to provide the Service. We will not share your e-mail address, phone number or other information with Driver Partners without your permission. With respect to Driver Partners, we may share your name, location and a masked phone number with a Member in order to provide the Service. In connection with a Member’s request to retrieve a lost and found item from a vehicle, we may share your phone number with a Member. Otherwise, we will not share your e-mail address, phone number or other information with Members without your permission. 

We Use Vendors and Service Providers.  

We may share any information we receive with vendors and service providers retained in connection with the provision of the Service. Via will share information, including Personal Information, with third-party transportation providers as necessary to provide the Service. If we transfer personal information to a third party, we will take reasonable and appropriate steps to ensure that the third party collects, processes and discloses personal information only for limited and specified purposes. Under Via’s Privacy Shield obligations, Via or Mountain Line may be liable if such third parties fail to meet those obligations. 

Marketing.  

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes. 

As Required by Law and Similar Disclosures.  

We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena or to meet national security requirements; respond to your requests; or protect yours’, ours’ or others’ rights, property, or safety. 

SECURITY OF YOUR INFORMATION 

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. 

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify Via at [email protected]

We may retain your information for as long as your account is active and for up to six years after you close your account or it becomes inactive, in accordance with our data retention policy. In certain circumstances, we may retain your information for longer periods of time in order to provide you with services, comply with our legal obligations, resolve disputes and enforce our agreements, in accordance with our data retention policy. 

CHILDREN’S PRIVACY 

We do not knowingly collect information from children under 13 and we do not want it. We will take steps to delete it if we learn we have collected it. 

No part of our Service is directed towards children under the age of 13 and we do not knowingly collect, maintain, or use Personal Information from children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at [email protected] or alert Via at [email protected]. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account, in compliance with the Children’s Online Privacy Protection Act (COPPA). 

INTERNATIONAL USERS 

By using the Service, you will transfer data to the United States. 

By choosing to visit the Service or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the state of New York and the adjudication of any disputes arising in connection with Via or the Service will be in accordance with the Terms of Use. 

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information, you consent to any transfer and processing in accordance with this Policy. 

YOUR CHOICES FOR LIMITED USE AND DISCLOSURE OF YOUR DATA 

You control your account information and settings. You may update your account information and email-communication preferences at any time by logging into the app and changing your settings under Edit Profile. 

Communications.  

You may not opt-out of Service-related communications (e.g., account verification, texts informing you of where your vehicle is located and the status of your live rides, receipts, reminders, changes/updates to features of the Service, technical and security notices). 

ACCESSING, UPDATING, OR DELETING YOUR INFORMATION. 

If you would like to access, update or correct any information that you have provided to us through your use of the Service or otherwise, or if you would like to delete your personal information maintained by Via or Mountain Line, or if you have suggestions for improving this Privacy Policy, please send an email to [email protected] or [email protected]. Upon request, we will take reasonable steps to correct, update, amend or delete your personal information, though we may not be able to permanently delete your personal information in all instances, such as when the information has been shared with third parties. 

HOW TO RESOLVE COMPLAINTS 

Mountain Line commits to resolve complaints about your privacy and our collection or use of your personal information. If you have any questions about this privacy policy, the information that we collect from you, or the Services, please contact us at: 

Mountain Line 

1221 Shakespeare Street 

Missoula, Montana 59802 

[email protected]  

Mountain Line takes all concerns about privacy and use of data very seriously, and shall endeavor to reply to you within 45 days of receiving a complaint. 

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact Via’s U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim. Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. 

Via is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). 

CHANGES TO OUR PRIVACY POLICY AND PRACTICES 

We may revise this Privacy Policy, so please review it periodically. 

Posting of Revised Privacy Policy. 

We will post any adjustments to the Privacy Policy on the Service, and the revised version will be effective when it is posted. If you are concerned about how your information is used, you should read this Privacy Policy periodically. 

New Uses of Personal Information.  

From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law. 

Via App Terms of Use

Effective Date: July 01, 2022 

Last Updated Date: July 11, 2022 

I. Introduction and Eligibility 

Please read these Terms of Use (“Terms“) carefully before using the Service. 

These Terms include Mountain Line’s Via App Privacy Policy, which is incorporated by reference into these Terms. We have included several annotations in boxes to help explain or emphasize key sections. These annotations are for convenience only and have no legal or contractual effect. 

This agreement is a legally binding contract. It may change as our agency changes, and you agree you will review it and any updates regularly. Your continued use of the Service means you accept any changes. 

Binding Agreement. These Terms constitute a binding agreement between you, Mountain Line, and Via Transportation, Inc. and its affiliates and subsidiaries (“Via,” “Company,” “we,” “us”). “You” and “users” shall mean all users of the Service. You accept these Terms each time you access the Service. If you do not accept these Terms, you must not use the Service. If you are under 18 years of age, you represent and agree that you possess the legal consent of your parent or guardian to access and use the Service. 

Revisions to Terms. We may revise these Terms at any time by posting an updated version. You should visit this page periodically to review the most current Terms because you are bound by them. Your continued use of the Service after a change to these Terms constitutes your binding acceptance of these Terms. 

The terms “post” and “posting” as used in these Terms shall mean the act of submitting, transmitting, sharing, uploading, publishing, displaying, or similar action on the Service. 

II. The Service 

The “Service” means any website, mobile application, or Internet service under Mountain Line’s or Via’s control, whether partial or otherwise, in connection with providing Via’s online platform that connects users with vehicle-sharing transportation providers in major cities. Each reservation a user makes with such vehicle-sharing transportation providers on the Service is a “Reservation,” and each ride taken through a Reservation is a “Ride.” 

VIA DOES NOT PROVIDE TRANSPORTATION SERVICES AND IS NOT A TRANSPORTATION CARRIER. IT IS UP TO MOUNTAIN LINE, THE TRANSPORTATION PROVIDER, TO OFFER TRANSPORTATION SERVICES WHICH MAY BE SCHEDULED THROUGH THE SERVICE. VIA OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH THIRD-PARTY TRANSPORTATION SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE TRANSPORTATION SERVICES OR ACT IN ANY WAY AS A TRANSPORTATION CARRIER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY TRANSPORTATION SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES. 

By using the Service to make a Reservation for a Ride, you are electing to use a ridesharing transportation service. 

III. Eligibility to Use the Service 

Children. No part of the Service is directed to persons under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICE AT ANY TIME OR IN ANY MANNER. 

No one under the age of 18 is allowed to register with or use the Service without the consent of a parent or guardian. If you are under the age of 18, by registering for and using the Service, you warrant and represent that you have consent to do so from a parent or guardian. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact Via at [email protected], or Mountain Line, at [email protected].  

Agent of a Company, Entity, or Organization. If you are using the Service on behalf of a company, entity, or organization (collectively “Organization“), then you represent and warrant that you: 

  1. are an authorized representative of that Organization; 
  1. have the authority to bind that Organization to these Terms; and 
  1. agree to be bound by these Terms on behalf of that Organization. 

IV. Your Account 

You are responsible for your log-in credentials and for keeping your information accurate. 

You are responsible for any activity resulting from the use of your log-in credentials on the Service. 

You represent and warrant that the information you provide to the Company upon use of the Service and at all other times will be true, accurate, current, and complete. 

Your Log-In Credentials. To use the Service, you may need to log-in by providing a username, password, and cellular phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behavior of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service. 

You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Via by e-mail at [email protected]. You will be solely responsible for the losses incurred by the Company and others due to any unauthorized use of your account. 

By using the Service, you agree to follow all rules outlined in the Mountain Line ADA Paratransit Service Rider’s Guide. You can find a copy of this guide at mountainline.com/ accessibility. 

V. Additional Guests 

If you make a Reservation and multiple people are traveling in your party, you, as the account associated with the Reservation, are responsible for the conduct of everybody traveling in your party. 

When you make a Reservation, you must indicate how many people are travelling in your party. If you do not, we reserve the right to refuse service to additional guests. 

VI. Communications 

Mountain Line may communicate with you by email, text message or posting notice on the Service. You may request that Via provide notice of security breaches in writing. 

You agree to receive email from us at the email address you provided to us for customer service-related purposes. 

Electronic Notices. By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to Via at [email protected]

SMS Text Messages. We may send you an SMS text message to the phone number you provide upon registering with the Service (i) when you register with the Service, (ii) when you make a Reservation, (iii) when your vehicle is approaching the designated pick-up location, (iv) when your vehicle is at the designated pick-up location, and (v) when you reset your password with the Service. Text message and data rates, as determined by your wireless carrier, may apply. By registering with the Service, you consent to receive these SMS text messages. 

VII. Via’s Content Ownership and Use 

Via owns or has rights to all of the content it makes available through the Service, but you may use it as you use the Service. You cannot use Via’s logo or Mountain Line’s logo without written permission. 

The term “content” or “contents” as used generally in these Terms shall mean any text, graphics, images, music, software (excluding the Service), audio, video, information or other materials. 

The contents of the Service include: designs, text, graphics, images, video, information, logos, button icons, software, audio files, computer code, and other Via or Mountain Line content (collectively, “Content“). All Content and the compilation (meaning the collection, arrangement, and assembly) of all Content are the property of Via or its licensors (including Mountain Line) and are protected under copyright, trademark, and other laws. 

License to You. We authorize you, subject to these Terms, to access and use the Service and the Via and Mountain Line Content solely to make Reservations. Any other use is expressly prohibited. This license is revocable at any time without notice and with or without cause. Unauthorized use of the Content may violate copyright, trademark, and applicable communications regulations and statutes and is strictly prohibited. You must preserve all copyright, trademarks, service marks, and other proprietary notices contained in the original Content on any copy you make of the Content. 

Via Marks. Via, the Via logo, and other Via logos and product and service names are or may be trademarks of Via (the “Via Marks“). Without our prior written permission, and except as solely enabled by any link as provided by us, you agree not to display or use in any manner the Via Marks. 

VIII. Intellectual Property Rights and Your License to Use 

You (or the people who allow you to use their content), own all of the content you post using the Service. However, we may use it for any purpose, including data analysis. We may also modify your content to make it work better. 

It is very important that you have permission to use other people’s content, or they (or their parent or guardian) may be able to sue you for violating their legal rights. 

a. Mountain Line and Via Claim No Ownership. The Service may provide Users with the ability to post content (“User Content“). Mountain Line and Via claim no ownership or control over User Content. You or a third-party licensor, as appropriate, retain all copyright, patent, and trademark rights to any of the content you post on or through the Service. You are responsible for protecting those rights. 

b. You Acquire No Ownership in the Content of Via, Mountain Line, or Others. You understand and agree that you will not obtain as a result of your use of the Service, any right, title or interest in or to such content delivered via the Service or in any intellectual property rights (including, without limitation, any copyrights, patents, trademarks, trade secrets or other rights) in the content. Via alone (and its licensors like Mountain Line, where applicable) owns all right, title and interest, including all related intellectual property rights, in and to the Service. The Company name, the Company logo, and the product names associated with the Service are trademarks of Via or Mountain Line, and no right or license is granted to use them. 

c. You Must Have Rights to the Content You Post. You represent and warrant that: (i) you own the content posted by you on or through the Service or otherwise have the right to grant the license set forth in these Terms, (ii) the posting and use of your User Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person or entity, and (iii) the posting of User Content on the Service does not result in a breach of contract between you and a third party. You agree to pay for all royalties, fees, and any other monies owing to any person by reason of content you post on or through the Service. You also acknowledge and agree that your User Content is non-confidential and non-proprietary. 

d. Additional Licenses. Certain materials made available for download from or through the Service may be subject to additional or different license terms and conditions. The Service contains content from Users and other Via licensors. Except as provided within these Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through the Service. 

IX. Copyright Policy 

Via and Mountain Line respect the intellectual property rights of others and expect its users to do the same. Tell us if you think a user has violated your copyright using the Service, or if you think someone incorrectly reported that you violated their copyright. 

a. The Digital Millennium Copyright Act of 1998 (the “DMCA“) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials posted on the Service infringe your copyright, you (or your agent) may send Via a “Notification of Claimed Infringement” requesting that the material be removed, or access to it blocked. The notice must include the following information: 

(i) A physical or electronic signature of a person authorized to act on behalf of the owner of the works that have been allegedly infringed; 

(ii) Identification of the copyrighted work alleged to have been infringed (or if multiple copyrighted works located on the Service are covered by a single notification, a representative list of such works); 

(iii) Identification of the specific material alleged to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Via to locate the material on the Service; 

(iv) Your full legal name, address, telephone number, and e-mail address (if available); 

(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 

(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 

b. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send Via a counter-notice. 

c. Notices and counter-notices must meet the current statutory requirements imposed by the DMCA; see https://www.loc.gov/copyright/ for details. Notices and counter-notices with respect to the Service should be sent to Via’s Designated Copyright Agent: Erin H. Abrams, Esq. c/o Via Transportation, Inc., 95 Morton Street, 3rd Floor New York, New York 10014 or by e-mail to [email protected]. Consult your legal advisor and see 17 U.S.C. § 512 before filing a notice or counter-notice as there are penalties for false claims under the DMCA. 

d. Upon receipt of such notice as described above, Via will take whatever action, in its sole discretion, it deems to be appropriate, including removal of the challenged material from the Service. 

X. Suggestions and Submissions 

We appreciate your comments, but if you send us creative ideas, Via can use them without compensating you. 

Via appreciates hearing from users and welcomes comments regarding the Service. Please be advised, however, that if you send Via creative ideas, suggestions, inventions, enhancement requests, feedback, recommendations or materials (“Creative Ideas“), we shall: 

  1. own, exclusively, all now known or later discovered rights to the Creative Ideas; 
  1. not be subject to any obligation of confidentiality and shall not be liable for any use or disclosure of any Creative Ideas; and 
  1. be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person. 

XI. Third-Party Content Disclaimers, Limitations, and Prohibitions 

You are responsible for your actions when using and relying on the Service or content available on the Service. 

Mountain Line does not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by third parties (“Third-Party Content“). You accept that any reliance on material posted by other users or third-party service providers will be at your own risk. By using the Service you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. Mountain Line does not endorse any, nor is it responsible for, Third-Party Content on the Service. 

Do not do bad things with the Service, try to break it, or steal Via’s hard work. 

You agree to use the Service only for its intended purpose. You must use the Service in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of the Service are prohibited. You may not: 

  1. attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Service, user accounts, or the technology and equipment supporting the Service; 
  1. frame, mirror or link to the Service without permission; 
  1. use data mining, robots, web spiders, viruses or worms or other data gathering devices on or through the Service, including any program which may make multiple server requests per second, or unduly burdens or hinders the operation or performance of the Service; 
  1. post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity; 
  1. disclose personal information about another person, or post, send or store infringing, obscene, threatening, libelous or otherwise tortious material, including material that is harmful to children, violates the rights of third parties, or is intended to harass, abuse, or degrade another person; 
  1. sell, transfer, or assign any of your rights to use the Service to a third party without our express written consent; 
  1. post advertising or marketing links or content, including spam or otherwise duplicative and unsolicited messages, except as specifically allowed by these Terms; 
  1. use the Service in an illegal way or to commit an illegal act in relation to the Service or that otherwise results in fines, penalties, and other liability to Mountain Line, Via or others; or 
  1. access the Service from a jurisdiction where it is illegal or unauthorized. 

XII. Consequences of Violating These Terms 

If you do not act acceptably, we may prohibit your use of the Service. 

We will have the right to investigate and prosecute violations of the above to the fullest extent of the law. Mountain Line reserves the right to involve and cooperate with federal, state and local law enforcement authorities in prosecuting users to violate these Terms in a criminal manner. 

We reserve the right to suspend or terminate your account and prevent access to the Service for any reason, at our discretion. We reserve the right to refuse to provide the Service to you in the future. 

Via or Mountain Line may review and remove any Third-Party Content at any time for any reason, including activity which, in its sole judgment: violates these Terms; violates applicable laws, rules, or regulations; is abusive, disruptive, offensive or illegal; or violates the rights of, or harms or threatens the safety of, users of the Service. 

You are responsible for any claims, fees, fines, penalties, and other liability incurred by us or others caused by or arising out of your breach of these Terms and your use of the Service. 

XIII. Mountain Line’s Liability 

We are not liable for the actions of users when they use the Service. We may also change the Service at any time and are not liable for how this may affect you. We do not guarantee the quality or accuracy of any content you view using the Service or other websites. 

Changes to the Service. We may change, suspend, or discontinue any aspect of the Service at any time, including hours of operation or availability of the Service or any feature, without notice or liability. 

User Disputes. We are not responsible for any disputes or disagreements between you and any third party you interact with using the Service. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release Mountain Line of all claims, demands, and damages in disputes among users of the Service. You also agree not to involve us in such disputes. Use caution and common sense when using the Service. 

Content Accuracy. We make no representations about accuracy, reliability, completeness, or timeliness of any contents of the Service. Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Service. Use the Service at your own risk. 

Released Parties Defined. “Released Parties” include Mountain Line, Via and its affiliates, officers, directors, employees, agents, partners, and licensors. 

A. DISCLAIMER OF WARRANTIES 

You use the Service at your own risk. We make no warranties or guarantees. 

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK, AND THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE SERVICE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE ON THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; (C) THE SERVICE OR THE SERVER THAT MAKES THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (D) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL. MOUNTAIN LINE MAKES NO REPRESENTATION OR WARRANTY AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES OBTAINED FROM THIRD PARTIES THROUGH THE USE OF THE SERVICE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE AND ANY THIRD-PARTY SERVICES REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW. 

B. LIMITATION OF LIABILITY AND INDEMNIFICATION 

We are not liable for anything that happens to you that somehow may be connected to your use of the Service. If you use the Service in a way that causes us to be included in litigation, you agree to pay all legal fees and costs for Released Parties. 

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE RELEASED PARTIES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER TANGIBLE OR INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE, INCLUDING DELAYS, DELIVERY FAILURES OR OTHER DAMAGE RELATING TO LIMITATIONS, DELAYS AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH, FROM, OR AS A RESULT OF THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY USER OR THIRD PARTY ON THE SERVICE; (v) YOUR RELIANCE ON CONTENT MADE AVAILABLE BY US; OR (vi) ANY OTHER MATTER RELATING TO THE SERVICE. VIA AND/OR ITS LICENSORS WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE, OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, INCLUDING BUT NOT LIMITED ANY LOSS, DAMAGE, OR INJURY RESULTING FROM ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY SERVICE PROVIDER. 

VIA MAY INTRODUCE YOU TO THIRD-PARTY TRANSPORTATION PROVIDERS TO PROVIDE YOU TRANSPORTATION, BUT VIA DOES NOT ASSESS THE SUITABILITY, LEGALITY, OR ABILITY OF ANY THIRD-PARTY TRANSPORTATION PROVIDER AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD-PARTY TRANSPORTATION PROVIDER. YOU ACKNOWLEDGE THAT VIA DOES NOT MONITOR ANY THIRD-PARTY TRANSPORTATION PROVIDER’S ON-GOING COMPLIANCE WITH ANY AND ALL LICENSING AND/OR PERMITTING RULES AND REGULATIONS, AND VIA WILL NOT BE RESPONSIBLE FOR ANY LIABILITY, CLAIMS, OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO A THIRD-PARTY TRANSPORTATION PROVIDER’S FAILURE TO MAINTAIN A CURRENT LICENSE AND/OR PERMIT. VIA WILL NOT BE A PARTY TO DISPUTES OR NEGOTIATIONS OF DISPUTES BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING VIA’S SERVICES RESTS SOLELY WITH YOU. VIA WILL NOT ASSESS THE SUITABILITY, LEGALITY, OR ABILITY OF ANY SUCH THIRD PARTIES AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, OR IN ANY WAY RELATED TO THE THIRD PARTIES INTRODUCED TO YOU BY THE SERVICE. 

THE QUALITY OF THE TRANSPORTATION SERVICES SCHEDULED THROUGH THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD-PARTY PROVIDER WHO ULTIMATELY PROVIDES SUCH TRANSPORTATION SERVICES TO YOU. YOU UNDERSTAND THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO CONTENT THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE, OR OTHERWISE OBJECTIONABLE AND THAT YOU USE THE SERVICE AT YOUR OWN RISK. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN THIS PARAGRAPH MAY NOT APPLY TO YOU. 

TO THE FULLEST EXTENT POSSIBLE BY LAW, THE RELEASED PARTIES’ MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR YOUR USE OF COMPANY CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100. 

You agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) your use of or reliance on any Third-Party Content, (ii) your use of or reliance on any Via Content, (iii) your violation of any rights of any third party, including transportation service providers booked through the Service; or (iv) your breach of these Terms. We shall provide notice to you promptly of any such claim, suit, or proceeding. 

XIV. General Terms 

These Terms constitute the entire agreement between you, Mountain Line and Via concerning your use of the Service. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. The section titles and annotations in these Terms are for convenience only and have no legal or contractual effect. 

XV. Arbitration, Class Waiver, and Waiver of Jury Trial 

Via is located in New York, so all disputes must be resolved there. Via will use arbitration to resolve any problems, and you cannot join a class action lawsuit or obtain a jury trial for any disputes you have with us related to your use of the Service. 

These Terms and the relationship between you and Via shall be governed by the laws of the state of New York without regard to its conflict of law provisions. You and Via agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the Service under the rules of the American Arbitration Association. Any such arbitration, to the extent necessary, shall be conducted in New York county in the state of New York. You covenant not to sue Via in any other forum. 

You also acknowledge and understand that, with respect to any dispute with the Released Parties arising out of or relating to your use of the Service or these Terms: 

YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY; 

YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING ANY SUCH DISPUTE; AND 

YOU MUST FILE ANY CLAIM WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE OR IT IS FOREVER BARRED. 

Contact Information 

Via Transportation, Inc. 

160 Varick Street, 4th Floor 

New York, New York 10013 

[email protected] 

Special Route Map: COVID-19 Vaccine Locations

Mountain Line created this special route map showing how to access COVID-19 vaccination clinics using zero-fare, accessible public transportation, to ensure transportation is not a barrier to receiving this critical care.

All vaccines are by appointment only. This map is currently meant for health care providers and vaccine schedulers to share directly with patients.

As of March 2, 2021, all Missoula vaccination locations are within a few blocks of an existing fixed-route bus stop. All Mountain Line services are zero-fare and all vehicles are 100-percent ADA accessible.

For trip planning assistance, use our Trip Planner, access schedules, or call 406-721-3333 Mon – Fri, 7 AM to 5 PM.

Download Map PDF

This special route map was created by Mountain Line, Missoula’s public transportation agency, in collaboration with community stakeholders, including the Missoula City-County Health Department, Missoula County, City of Missoula, UDASH (under ASUM Transportation) and local health care providers. Mountain Line has provided zero-fare service since 2015. During non-COVID times, the system averages 1.5 million rides annually.

Celebrating (Yes, Celebrating) 2020

While this year was anything but “business as usual,” we at Mountain Line decided to see the disruption caused by COVID-19 as an opportunity to reimagine how we serve Missoula

We accomplished so much in 2020 and are proud of the resilience and unending dedication of our team. Here are our highlights from the year.

COVID-19: Turning Lemons into Lemonade

Even during the height of the shutdown in Missoula, we continued to operate. Our employees showed up each day to provide essential service, helping frontline workers get to work and riders access the grocery store, doctor’s office and other essential services.

We are grateful to our team and our community for their support and recognizing the importance of reliable, accessible transportation in keeping our community running. And we remain committed to keeping our operators and riders as safe as possible, every day.

Learn more about our commitments to safety here.

In addition to never shutting down, we found new ways to serve and connect our community.

We partnered with the American Cancer Society and our local hospitals to provide safe transportation to cancer treatment patients in Missoula.

During the height of the shutdown, we turned electric buses into community Wi-Fi hotspots for those needing reliable internet access to attend school, navigate unemployment, or simply connect with their loved ones.

We also organized a five-week-long livestream concert series, inviting local musicians to perform on our electric bus while streaming the show to thousands. We partnered with over a dozen local businesses to sponsor individual artists, ensuring our musicians were compensated while keeping the concerts free to the public. Ultimately, our concert series benefited 15 local musicians and engaged over 7,500 viewers. It also led to Mountain Line receiving the Arts Missoula Star award in September, for its support of local artists.

You can watch all of our summer concerts on our YouTube Channel.

Sustainability: A Banner Year For Mountain Line

In 2020, we took our commitment to sustainability to the next level by committing to a zero-tailpipe-emissions fleet by 2035.

We already have six electric buses on the road and six more on the way. When our new buses arrive, we’ll be 40 percent all electric! This milestone distinguishes Mountain Line as a leader in clean public transportation in the United States.

The purchase of these six new electric vehicles was made possible by $4.6 million in federal and state grants awarded to Mountain Line in May 2020. We were the first agency in Montana to receive funding from the Volkswagen Environmental Trust Settlement, via a $1 million grant awarded by the Montana Department of Environmental Quality. We also successfully competed for a $3.6 million Low- or No- Emissions grant through the Federal Transit Administration.

Learn more about our commitment to sustainability.

Moving Missoula Forward: Improving Service to Benefit Us All

In the spring of 2020, we kicked off our Bus Stop Improvement Project. This is one of the largest projects our agency has ever undertaken and will impact EVERY single bus stop along Mountain Line’s 12 fixed routes. 

The project is focused on three goals:

  • Improve safety.
  • Increase accessibility.
  • Maximize efficiency.

By the numbers, this project will:

Construction is still underway and is expected to conclude in summer 2021.

In addition to launching external improvements, we turned our attention inward this year, working as an agency to improve our internal practices. We formed our first Diversity and Inclusion Committee and formalized our commitment to creating and maintaining a diverse and inclusive environment for our employees, riders and community.

Finally, (and this is a big one), we received overwhelming support from voters to expand our zero-fare service later into the evening and, for the first time ever, on Sundays! Our successful mill levy request will usher in a new era of service for Mountain Line. We’re currently in the process of expanding our team (we’re hiring!), with a plan to debut voter-approved service expansions in early 2022.

Stay updated on mill levy expansions here. We’ll have more details posted in January 2021.

Thank you for an amazing year, despite the challenges. We are honored to be part of this community and look forward to serving you in 2021.

Thank you

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