Accessibility
Mountain Line’s fixed route service is 100% accessible for mobility devices. All of Mountain Line’s fixed-route buses are lift or ramp equipped, eliminating the need to climb stairs to board the bus. Operators are trained to assist in securing mobility devices, such as wheelchairs and scooters, and are required to make stop announcements, helping to make using the fixed route bus service possible for many people with disabilities. People with disabilities who are able use the fixed-route bus service are encouraged to do so whenever possible.
Paratransit & Shuttle Van Services
Mountain Line operates ADA Comparable Paratransit service and Shuttle Van service for eligible passengers within a ¾ mile radius of existing fixed routes. Find out if you are within our Paratransit/Shuttle Van Service Area on our interactive map. View our static map.
Use of these services is dependent upon meeting eligibility requirements. Paratransit and Shuttle Van services must be scheduled in advance.
- ADA Paratransit: This is origin-to-destination service, limited to individuals meeting the strict legal and medical requirements of the Americans with Disabilities Act (ADA). To be eligible for this level of service, your disability and barriers must prevent you from using the fixed-route bus service. Trips must be prescheduled by 4:30 PM the previous day.
- Hours of operation:
- Monday through Friday, 5:35 AM to 9:30 PM
- Saturday, 9:30 AM to 6:00 PM
- SHUTTLE VAN IS CURRENTLY SUSPENDED UNTIL FURTHER NOTICE, DUE TO STAFFING SHORTAGE. PLEASE APPLY FOR PARATRANSIT IF YOU'RE UNABLE TO USE FIXED-ROUTE SERVICE.
- Shuttle Van: The Shuttle Van is a complimentary, reservation-based, curb-to-curb service that provides transportation for seniors who do not qualify for ADA Paratransit service. This service can be used by individuals 60 years of age and older, who do not qualify for ADA Paratransit but still feel they need curb-to-curb service and by those seniors who are limited to seasonal eligibility for ADA Paratransit. The Shuttle Van is available on a first-come, first-served basis, and riders are advised to make reservations as early as possible. Trips must be prescheduled by 4:30 PM the previous day.
- Hours of operation:
- Monday through Friday, 8:30 AM to 4:30 PM
- Saturday, 10:00 AM to 2:00 PM
- Resources:
- Shuttle Van Riders Guide (PDF)
- Shuttle Van Service Application (PDF) (Application link will be deactivated until Shuttle Van is back up and running. Please apply for Paratransit if you're unable to use fixed-route service.)
The Americans with Disabilities ACT (ADA) gives civil rights protections to individuals with disabilities. The ADA guarantees equal opportunity and access for individuals with disabilities in public accommodations, employment, and transportation.
All Mountain Line buses meet ADA requirements, offering wheelchair ramps and other features to accommodate riders with disabilities. By ADA standards and Mountain Line policy, wheelchairs must be secured on buses. Seats near the front door are generally reserved for elderly and mobility-impaired passengers.
If you believe Mountain Line is violating your ADA rights, please complete and submit the ADA Complaint form found below, or call (406) 721-3333 to file a verbal complaint. Please dial 711 for assistance if you are deaf, hard of hearing or speech impaired.
Reasonable Modification/Accommodation Policy
The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.
Individuals with disabilities may request that Mountain Line make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form (found below) to Mountain Line. Please see information below to file a request.
Mountain Line will accommodate requests provided that:
- Fundamental nature of the service, program or activity is not altered, or
- It does not cause a direct threat to the health or safety of others, or
- It does not result in an undue financial and administrative burden, or
- The requestor would not be able to fully use the service provided by Mountain Line without the modification.
ADA Complaint Form
Reasonable Accommodation Form
You may obtain or submit either form through one of the following methods:
- Complete and submit the form via email to info@mountainline.com.
- Fax to (406) 543-8387.
- Mail to: Mountain Line, 1221 Shakespeare Street, Missoula, MT 59802.
