APTA Award


Paratransit riders receive an automated call or text:

  • ​The night before their scheduled trip.​
  • When their ride is 5 minutes away.​
  • When their ride has arrived.​
Ride the Line Paratransit App

We have a new mobile app for Paratransit!

Mountain Line has a new mobile app for Paratransit & Shuttle Van riders! From this app, you can reserve, cancel, or change your ride. You can also see where your vehicle is in real time.

You must be a registered and approved Paratransit or Shuttle Van rider to use the app. The first time you log into the app, you will need to have our office verify your account. Then you’re all set! See our rider guide below for more information.

You can also access the app from your desktop or laptop computer using the links below.

By using Mountain Line’s Ride the Line Paratransit app, you are agreeing to our Terms of Use and Privacy Policy. To requested a printed version of these policies, please call 406-721-2848.

Mountain Line’s fixed-route service is 100% accessible for mobility devices. All of Mountain Line’s fixed-route buses are lift or ramp equipped, eliminating the need to climb stairs to board the bus. Operators are trained to assist in securing mobility devices, such as wheelchairs and scooters, and are required to make stop announcements, helping to make using the fixed route bus service possible for many people with disabilities. People with disabilities who are able use the fixed-route bus service are encouraged to do so whenever possible.

Paratransit & Shuttle Van Services

Mountain Line operates ADA Comparable Paratransit service and Shuttle Van service for eligible passengers within a ¾ mile radius of existing fixed routes. Find out if you are within our Paratransit/Shuttle Van Service Area on our interactive map. View our static map.

Use of these services is dependent upon meeting eligibility requirements. Paratransit and Shuttle Van services must be scheduled in advance.

Specialized Transportation Advisory Committee (STAC)

The Specialized Transportation Advisory Committee (STAC) is comprised of disability advocates throughout Missoula. The STAC is overseen by the Missoula Urban Transportation District and meets the fourth Friday of each month at 10:30 A.M.

For information on how to attend the meetings, please see agendas linked below.

January 27, 2023Agenda

February 24, 2023Agenda

March 24, 2023Agenda

April 28, 2023Agenda

May 26, 2023Agenda

June 23, 2023Agenda

July 28, 2023Agenda

August 25, 2023Agenda

September 22, 2023Agenda

October 27, 2023Agenda

November 17, 2023*Agenda

December 22, 2023Agenda

*adjusted for the holiday

STAC Agendas & Minutes 2022


ADA Civil Rights

The Americans with Disabilities ACT (ADA) gives civil rights protections to individuals with disabilities. The ADA guarantees equal opportunity and access for individuals with disabilities in public accommodations, employment, and transportation.

All Mountain Line buses meet ADA requirements, offering wheelchair ramps and other features to accommodate riders with disabilities. By ADA standards and Mountain Line policy, wheelchairs must be secured on buses. Seats near the front door are generally reserved for elderly and mobility-impaired passengers.

If you believe Mountain Line is violating your ADA rights, you MUST file your complaint within 180 calendar days of the incident. In your complaint, explain in as much detail as possible how you were discriminated against. Include all relevant names and dates. Attach any additional documentation, as necessary, to your complaints. The ADA Coordinator will be in contact with you within seven (7) business days of receiving the complaint. To file a complaint with the ADA Coordinator, you may use the form below or submit your complaint to:

Mountain Line

ADA Coordinator

1221 Shakespeare Street

Missoula, MT 59802-2307


Email: info@mountainline.com

Voice: (406)543-8386

Fax: (406)543-8387

Dial 711 for assistance if you have a hearing or speech impairment.

ADA Complaint Form

Reasonable Modification/Accommodation Policy

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that Mountain Line make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form (found below) to Mountain Line. Please see information below to file a request.

Mountain Line will accommodate requests provided that:

  • Fundamental nature of the service, program or activity is not altered, or
  • It does not cause a direct threat to the health or safety of others, or
  • It does not result in an undue financial and administrative burden, or
  • The requestor would not be able to fully use the service provided by Mountain Line without the modification.

Reasonable Accommodation Form

You may obtain or submit either form through one of the following methods:

  • Complete and submit the form via email to info@mountainline.com.
  • Fax to (406) 543-8387.
  • Mail to: Mountain Line, 1221 Shakespeare Street, Missoula, MT 59802.